Effective Date: January 2025

Introduction

At Psyched Care, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our services, you agree to the collection and use of your personal information as described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: This includes your name, contact details (e.g., phone number, email address), date of birth, and billing information.

• Health Information: As part of our psychological services, we may collect sensitive health information, including medical history, psychological assessments, therapy notes, and any other information necessary for your treatment.

• Other Information: Information related to the services we provide, such as appointment records, feedback, and communication with us.

2. How We Collect Your Information

We may collect personal information in the following ways:

• Directly from you when you complete forms on our website, book an appointment, or communicate with us via email or phone.

• From your healthcare providers (with your consent), or other third parties who may have relevant information for your treatment.

• Automatically, when you visit our website, we may collect data such as IP address, browser type, and site usage information via cookies and analytics tools.

3. Why We Collect Your Information

We collect personal and health information for the following purposes:

• To provide psychological assessment, diagnosis, and therapy services.

• To communicate with you regarding your appointments, treatment plans, and billing matters.

• To comply with legal and regulatory obligations, including the recording and storage of health information as required by law.

• To improve our services and user experience on our website.

4. How We Use Your Information

We use your personal and health information for the purposes for which it was collected, including:

• Providing you with psychological services.

• Managing appointments, billing, and client records.

• Responding to inquiries and providing customer support.

• Complying with legal obligations related to healthcare, privacy, and data retention.

• Enhancing the functionality of our website.

5. How We Store and Protect Your Information

We take reasonable steps to ensure that your personal and health information is secure. This includes:

• Storing paper records in a locked and secure location.

• Storing electronic records in encrypted digital systems with restricted access.

• Using industry-standard security measures to protect your information from unauthorized access, loss, or misuse.

6. Sharing Your Information

We do not share your personal information without your consent, except in the following circumstances:

• With healthcare professionals (e.g., your general practitioner or psychiatrist) when necessary for your treatment, with your consent.

• When required by law, such as when ordered by a court or under mandatory reporting obligations (e.g., child protection laws).

• With our service providers, such as IT support, billing systems, and website hosting, who are required to maintain confidentiality and comply with privacy laws.

7. Your Rights

You have the following rights regarding your personal and health information:

• Access: You may request access to the personal information we hold about you.

• Correction: You may request corrections to any inaccurate or incomplete information we hold about you.

• Deletion: In some cases, you may request that we delete your personal information, subject to any legal obligations we may have to retain it.

• Complaints: If you have any concerns about how we handle your personal information, you may contact us directly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies help us analyse web traffic, track user behaviour, and enhance the functionality of our site. You can manage or disable cookies through your browser settings.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review the privacy policies of those third-party sites before submitting any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Effective Date". We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Psyched Care
jessica@psychedcare.com.au